Return & Exchange

At https://streetwearessence.shop, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, we are here to help. Please review our return and exchange policy below:

Eligibility for Returns and Exchanges

1. Items must be unused, unwashed, and in their original packaging with all tags attached.
2. Returns or exchanges must be initiated within 60 days of receiving the product.
3. Certain items, such as clearance or final sale products, may not be eligible for returns or exchanges. Please check the product description for specific exclusions.

How to Initiate a Return or Exchange

1. Contact Us: Reach out to our customer service team at [email protected] with your order details and the reason for return or exchange.
2. Approval Process: Once your request is approved, you will receive a return authorization number and detailed instructions.
3. Shipping: Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery.

Refunds

• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned items.
• Shipping fees are non-refundable unless the return is due to our error.

Exchanges

• We offer free exchanges for size, color, or other product variations, subject to availability.
• If the desired item is out of stock, we will issue a refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the issue. We will promptly arrange for a replacement or refund at no additional cost.